What are Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
Wage and Employer Trends
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Common Job Titles
This information is not currently available for this career.
Personality & Work Styles
Empathy
Dependability
Cooperation
Social Orientation
Sincerity
Integrity
Optimism
Self-Control
Attention to Detail
Stress Tolerance
Work Activities
Getting Information
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Assisting and Caring for Others
Making Decisions and Solving Problems
Documenting/Recording Information
Evaluating Information to Determine Compliance with Standards
Working with Computers
Processing Information
Organizing, Planning, and Prioritizing Work
Work Environment
Contact With Others
E-Mail
Telephone Conversations
Deal With External Customers or the Public in General
Face-to-Face Discussions with Individuals and Within Teams
Work With or Contribute to a Work Group or Team
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
Freedom to Make Decisions
Indoors, Environmentally Controlled
Skills You Will Receive
Active Listening
Reading Comprehension
Speaking
Critical Thinking
Active Learning
Writing
Monitoring
Learning Strategies
Mathematics
Science
Other Attributes Important To Know
Oral Comprehension
Written Comprehension
Oral Expression
Written Expression
Fluency of Ideas
Originality
Problem Sensitivity
Deductive Reasoning
Inductive Reasoning
Information Ordering
Related Careers
Health Information Technologists and Medical Registrars
Medical Records Specialists
Community Health Workers
Health Informatics Specialists
Social and Human Service Assistants
Medical and Health Services Managers
Health Education Specialists
Nursing Assistants
Technology/Tools Used
Medical software
Customer relationship management CRM software
Office suite software
Data base user interface and query software
Video conferencing software
Word processing software
Electronic mail software
Spreadsheet software
Presentation software
Operating system software
Work Values
Relationships
Achievement
Support
Independence
Working Conditions
Recognition
Knowledge You Will Receive
Administration and Management
Administrative
Economics and Accounting
Sales and Marketing
Customer and Personal Service
Personnel and Human Resources
Production and Processing
Food Production
Computers and Electronics
Engineering and Technology
Education Requirements
Postsecondary nondegree award
Job Zone 3
Tasks Associated with This Career
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Refer patients to appropriate health care services or resources.
Maintain knowledge of community services and resources available to patients.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.